Please choose a manufacturer for detailed warranty information:
Product warranties are determined by the manufacturers of each specific product and the terms are non-negotiable. If you have a product that you believe is defective, please refer to the warranty information provided by the manufacturer of the product in question. Please follow the warranty procedure that corresponds with your product.
Bauer / Mission
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Bauer warrants to the original customer only, that its products will be free from defects in materials and workmanship during normal use. This warranty does not cover normal wear and tear. The customer’s proof of purchase must accompany all claims. Bauer reserves the right to repair or replace, at their discretion, any product determined to be defective. If it has been determined that the product has been rendered unusable through neglect by the customer or through normal wear and tear, this or any other warranty will not cover the product. All items must be returned to Hockey Giant, with the exception of one piece sticks (OPS) and composite shafts which must go through Bauer’s Stick Warranty Service. Inline skate wheels are warranted by the manufacturer of the specific wheel. Please contact the Hockey Giant Customer Service Department regarding all warranties before you ship your items back to be examined.
| Bauer / Mission |
| Product |
Warranty Period |
Warranty Procedure |
| Composite Sticks/Shafts/Blades |
30 Days |
Call Bauer for RA# |
| Wood Sticks & Blades |
NO WARRANTY |
N/A |
| Skate Boots |
90 Days |
Call HG Customer Service |
| Tuuk Holders & Runners |
1 Year |
Call HG Customer Service |
| Helmets |
1 Year |
Call HG Customer Service |
| Protective (Elbow/Shin/Shoulder) |
90 Days |
Call HG Customer Service |
| Goalie Protective |
90 Days |
Call HG Customer Service |
| Hockey Bags |
90 Days |
Call HG Customer Service |
| Cages |
90 Days |
Call HG Customer Service |
| Visors |
90 Days |
Call HG Customer Service |
| Accessories |
30 Days |
Call HG Customer Service |
Cascade
Cascade warrants to the original customer only, that its products will be free from defects in materials and workmanship during normal use. This warranty does not cover normal wear and tear. The customer’s proof of purchase must accompany all claims. Cascade reserves the right to repair or replace, at their discretion, any product determined to be defective. If it has been determined that the product has been rendered unusable through neglect by the customer or through normal wear and tear, this or any other warranty will not cover the product. All helmets must be returned to Cascade by calling 800-537-1702 for an authorization number and directions on how to return the helmet.
CCM / Reebok
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CCM/Reebok/Jofa/Maska warrants to the original customer only, that its products will be free from defects in materials and workmanship during normal use. This warranty does not cover normal wear and tear. The customer’s proof of purchase must accompany all claims. Maska (CCM/Reebok/Jofa) reserves the right to repair or replace, at their discretion, any product determined to be defective. If it has been determined that the product has been rendered unusable through neglect by the customer or through normal wear and tear, this or any other warranty will not cover the product. All equipment must be returned to Hockey Giant, with the exception of one piece sticks (OPS) and composite shafts which must go through the CCM/Reebok/Jofa/Maska Stick Warranty Service. Inline skate wheel warranties are handled by their respective manufacturers.
| CCM/Reebok |
| Product |
Warranty Period |
Warranty Procedure |
| Composite Sticks/Shafts/Blades |
30 Days |
Call CCM/Reebok for RA# |
| Wood Sticks & Blades |
NO WARRANTY |
N/A |
| Skate Boots |
90 Days |
Call HG Customer Service |
| Holders & Runners |
1 Year |
Call HG Customer Service |
| Helmets |
1 Year |
Call HG Customer Service |
| Protective (Elbow/Shin/Shoulder) |
90 Days |
Call HG Customer Service |
| Goalie Protective |
90 Days |
Call HG Customer Service |
| Hockey Bags |
90 Days |
Call HG Customer Service |
| Cages |
90 Days |
Call HG Customer Service |
| Visors |
90 Days |
Call HG Customer Service |
| Accessories |
30 Days |
Call HG Customer Service |
Easton
Easton warrants to the original customer only, that its products will be free from defects in materials and workmanship during normal use. This warranty does not cover normal wear and tear. The customer’s proof of purchase must accompany all claims. Easton reserves the right to repair or replace, at their discretion, any product determined to be defective. If it has been determined that the product has been rendered unusable through neglect by the customer or through normal wear and tear, this or any other warranty will not cover the product. All items must be returned to Hockey Giant, with the exception of one piece sticks (OPS) and composite shafts which must go through Easton’s Stick Warranty Service.
| Easton |
| Product |
Warranty Period |
Warranty Procedure |
| Composite Sticks/Shafts |
30 Days |
Call Easton for RA# |
| Wood Sticks & Blades |
NO WARRANTY |
N/A |
| Skate Boots |
90 Days |
Call HG Customer Service |
| Holders & Runners |
1 Year |
Call HG Customer Service |
| Helmets |
1 Year |
Call HG Customer Service |
| Protective (Elbow/Shin/Shoulder) |
90 Days |
Call HG Customer Service |
| Hockey Bags |
90 Days |
Call HG Customer Service |
| Cages |
90 Days |
Call HG Customer Service |
| Accessories |
30 Days |
Call HG Customer Service |
Eddy
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| Eddy Warranty Phone Line |
: 866-267-7705 |
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Eddy warrants to the original customer only, that its products will be free from defects in materials and workmanship during normal and customary use. This warranty does not cover normal wear and tear. The customer’s proof of purchase must accompany all claims. Eddy reserves the right to repair or replace, at their discretion, any product determined to be defective. If it has been determined that the product has been rendered unusable through neglect by the customer or through normal wear and tear, this or any other warranty will not cover the product. All goalie masks must be returned to Eddy Direct and include an RA number obtained by calling Eddy at 866-267-7705.
| Eddy Masks |
| Product |
Warranty Period |
Warranty Procedure |
| Eddy Goalie Masks |
60 Days |
Call Eddy For RA# |
Mylec
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| Mylec Warranty Phone Line |
: Call Hockey Giant |
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Mylec warrants to the original customer only, that its products will be free from defects in materials and workmanship during normal use. This warranty does not cover normal wear and tear. The customer’s proof of purchase must accompany all claims. Mylec reserves the right to repair or replace, at their discretion, any product determined to be defective. If it has been determined that the product has been rendered unusable through neglect by the customer or through normal wear and tear, this or any other warranty will not cover the product. All returns must be sent to Hockey Giant.
| Mylec |
| Product |
Warranty Period |
Warranty Procedure |
| Hockey Nets |
60 Days |
Call HG Customer Service |
| Accessories/Protective Gear |
60 Days |
Call HG Customer Service |
Tour
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| Tour Warranty Phone Line |
: 1-217-324-3961 |
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The Roller Derby Companies (Tour) require that all products that appear to be defective, with the exception of composite sticks/shafts, be returned to the dealer from whom it was originally purchased along with the original proof of purchase. Warranties do not cover normal wear and tear. If it has been determined that the product has been rendered unusable through neglect by the customer or through normal wear and tear, this or any other warranty will not cover the product. All products under warranty are subject to the dealer’s inspections. For wheel warranties, please contact the manufacturer of the wheel.
| Tour |
| Product |
Warranty Period |
Warranty Procedure |
| Composite Sticks & Shafts |
30 Days |
Call Tour |
| Hockey Skate Boots |
90 Days |
Call Hockey Giant |
| Skate Chassis & Holders/Runners |
1 Year |
Call Hockey Giant |
| Protective Gear |
90 Days |
Call Hockey Giant |
| Goalie Protective |
90 Days |
Call Hockey Giant |
Warrior
Warrior warrants to the original customer only, that its products will be free from defects in materials and workmanship during normal use. This warranty does not cover normal wear and tear. The customer’s proof of purchase (the original receipt) must accompany all claims. Warrior reserves the right to repair or replace, at their discretion, any product determined to be defective. If it has been determined that the product has been rendered unusable through neglect by the customer or through normal wear and tear, this or any other warranty will not cover the product. All Warrior products must be sent directly to Warrior.
To make a return, locate your receipt, visit warrior.com/hockey/warranty and fill out the online request form. Wait for an email with an authorization number. Package the defective product with proof of purchase and write your return authorization number, clearly, on the package. You must have an RA# in order to make a return. Ship the package to:
Warrior Hockey
Attn: Returns
32125 Hollingsworth
Warren, MI 48092
RA# - (insert your RA#)
Winnwell
Winnwell warrants to the original customer only, that its products will be free from defects in materials and workmanship during normal use. This warranty does not cover normal wear and tear. The customer’s proof of purchase (the original receipt) must accompany all claims. Winnwell reserves the right to repair or replace, at their discretion, any product determined to be defective. If it has been determined that the product has been rendered unusable through neglect by the customer or through normal wear and tear, this or any other warranty will not cover the product. All Winnwell products must be sent directly to Winnwell.
To make a return, locate your receipt, visit winnwellcleanhockey.ca/k/warranty/Warranty and follow the instructions provided on the Winnwell Clean Hockey website.
| Winnwell |
| Product |
Warranty Period |
Warranty Procedure |
| Composite Sticks |
30 Days |
Refer to Winnwell web site |
| Blades & Wood Sticks |
NO WARRANTY |
N/A |
| Protective Gear |
90 Days |
Call Hockey Giant |
| Hockey Bags |
90 Days |
Call Hockey Giant |
Wheels
Wheel Warranty Info
All wheels are warranted against manufacturer defect. All warranties will be voided due to improper use. Inline hockey wheels are designed for a specific skating surface, which is indicated by the durometer rating of the wheel. Indoor wheels (72A - 78A Durometer) are recommended for plastic tile floors and smooth concrete only. Outdoor wheels (80A - 84A Durometer) can be used on all surfaces, but the best results will be achieved on asphalt and concrete surfaces.
Contact the manufacturer of the wheel for warranty information unless directed otherwise:
