Free Ground Shipping on Orders Over $75
Extra 15% Off Your Entire Order! USE COUPON CODE: EPCSALE15

Home > Warranty Guide
Warranty Guide
Warranty Guide

Please choose a manufacturer for detailed warranty information:

Bauer / Mission
Cascade
CCM / Reebok
Easton
Eddy
Mylec
Tour
Warrior
Winnwell
Wheels

Product warranties are determined by the manufacturers of each specific product and the terms are non-negotiable. If you have a product that you believe is defective, please refer to the warranty information provided by the manufacturer of the product in question. Please follow the warranty procedure that corresponds with your product.




  Bauer / Mission

Bauer Warranty Info / Mission Warranty Info
Bauer Warranty Web Page : bauer.com/warranty
Bauer Warranty Email : warranty.nbh@bauer.com
Bauer Warranty Phone Line : 1-888-509-6875 (Composite Sticks/Shafts only!)

Bauer warrants to the original customer only, that its products will be free from defects in materials and workmanship during normal use. This warranty does not cover normal wear and tear. The customer's proof of purchase must accompany all claims. Bauer reserves the right to repair or replace, at their discretion, any product determined to be defective. If it has been determined that the product has been rendered unusable through neglect by the customer or through normal wear and tear, this or any other warranty will not cover the product. All items must be returned to Hockey Giant, with the exception of one piece sticks (OPS) and composite shafts which must go through Bauer's Stick Warranty Service. Inline skate wheels are warranted by the manufacturer of the specific wheel. Please contact the Hockey Giant Customer Service Department regarding all warranties before you ship your items back to be examined.

    Bauer / Mission
    Product Warranty Period Warranty Procedure
    Composite Sticks/Shafts/Blades 30 Days Call Bauer for RA#
    Wood Sticks & Blades NO WARRANTY N/A
    Skate Boots 90 Days Call HG Customer Service
    Tuuk Holders & Runners 1 Year Call HG Customer Service
    Helmets 1 Year Call HG Customer Service
    Protective (Elbow/Shin/Shoulder) 90 Days Call HG Customer Service
    Goalie Protective 90 Days Call HG Customer Service
    Hockey Bags 90 Days Call HG Customer Service
    Cages 90 Days Call HG Customer Service
    Visors 90 Days Call HG Customer Service
    Accessories 30 Days Call HG Customer Service


  Cascade

Cascade Warranty Info
Cascade Warranty Web Page : cascadeicehockey.com/faq.php
Cascade Warranty Phone Line : 1-800-537-1702

Cascade warrants to the original customer only, that its products will be free from defects in materials and workmanship during normal use. This warranty does not cover normal wear and tear. The customer's proof of purchase must accompany all claims. Cascade reserves the right to repair or replace, at their discretion, any product determined to be defective. If it has been determined that the product has been rendered unusable through neglect by the customer or through normal wear and tear, this or any other warranty will not cover the product. All helmets must be returned to Cascade by calling 800-537-1702 for an authorization number and directions on how to return the helmet.



  CCM / Reebok

CCM Reebok Warranty Info / CCM Reebok Warranty Info
CCM/Reebok Warranty Web Page : ccmhockey.com/en/corporate/stickswarranty/
CCM/Reebok Warranty Phone Line : 1-800-644-1677 (Composite Sticks/Shafts only!)

CCM/Reebok/Jofa/Maska warrants to the original customer only, that its products will be free from defects in materials and workmanship during normal use. This warranty does not cover normal wear and tear. The customer's proof of purchase must accompany all claims. Maska (CCM/Reebok/Jofa) reserves the right to repair or replace, at their discretion, any product determined to be defective. If it has been determined that the product has been rendered unusable through neglect by the customer or through normal wear and tear, this or any other warranty will not cover the product. All equipment must be returned to Hockey Giant, with the exception of one piece sticks (OPS) and composite shafts which must go through the CCM/Reebok/Jofa/Maska Stick Warranty Service. Inline skate wheel warranties are handled by their respective manufacturers.

    CCM/Reebok
    Product Warranty Period Warranty Procedure
    Composite Sticks/Shafts/Blades 30 Days Call CCM/Reebok for RA#
    Wood Sticks & Blades NO WARRANTY N/A
    Skate Boots 90 Days Call HG Customer Service
    Holders & Runners 1 Year Call HG Customer Service
    Helmets 1 Year Call HG Customer Service
    Protective (Elbow/Shin/Shoulder) 90 Days Call HG Customer Service
    Goalie Protective 90 Days Call HG Customer Service
    Hockey Bags 90 Days Call HG Customer Service
    Cages 90 Days Call HG Customer Service
    Visors 90 Days Call HG Customer Service
    Accessories 30 Days Call HG Customer Service


  Easton

Easton Warranty Info
Easton Warranty Web Page : eastonhockey.com/warranty/warranty-united-states
Easton Warranty Phone Line : 1-888-259-1297 (Composite Sticks/Shafts only!)

Easton warrants to the original customer only, that its products will be free from defects in materials and workmanship during normal use. This warranty does not cover normal wear and tear. The customer's proof of purchase must accompany all claims. Easton reserves the right to repair or replace, at their discretion, any product determined to be defective. If it has been determined that the product has been rendered unusable through neglect by the customer or through normal wear and tear, this or any other warranty will not cover the product. All items must be returned to Hockey Giant, with the exception of one piece sticks (OPS) and composite shafts which must go through Easton's Stick Warranty Service.

    Easton
    Product Warranty Period Warranty Procedure
    Composite Sticks/Shafts 30 Days Call Easton for RA#
    Wood Sticks & Blades NO WARRANTY N/A
    Skate Boots 90 Days Call HG Customer Service
    Holders & Runners 1 Year Call HG Customer Service
    Helmets 1 Year Call HG Customer Service
    Protective (Elbow/Shin/Shoulder) 90 Days Call HG Customer Service
    Hockey Bags 90 Days Call HG Customer Service
    Cages 90 Days Call HG Customer Service
    Accessories 30 Days Call HG Customer Service


  Eddy

Eddy Warranty Info
Eddy Warranty Phone Line : 866-267-7705

Eddy warrants to the original customer only, that its products will be free from defects in materials and workmanship during normal and customary use. This warranty does not cover normal wear and tear. The customer's proof of purchase must accompany all claims. Eddy reserves the right to repair or replace, at their discretion, any product determined to be defective. If it has been determined that the product has been rendered unusable through neglect by the customer or through normal wear and tear, this or any other warranty will not cover the product. All goalie masks must be returned to Eddy Direct and include an RA number obtained by calling Eddy at 866-267-7705.

    Eddy Masks
    Product Warranty Period Warranty Procedure
    Eddy Goalie Masks 60 Days Call Eddy For RA#


  Mylec

Mylec Warranty Info
Mylec Warranty Phone Line : Call Hockey Giant

Mylec warrants to the original customer only, that its products will be free from defects in materials and workmanship during normal use. This warranty does not cover normal wear and tear. The customer's proof of purchase must accompany all claims. Mylec reserves the right to repair or replace, at their discretion, any product determined to be defective. If it has been determined that the product has been rendered unusable through neglect by the customer or through normal wear and tear, this or any other warranty will not cover the product. All returns must be sent to Hockey Giant.

    Mylec
    Product Warranty Period Warranty Procedure
    Hockey Nets 60 Days Call HG Customer Service
    Accessories/Protective Gear 60 Days Call HG Customer Service


  Tour

Tour Warranty Info
Tour Warranty Phone Line : 1-217-324-3961

The Roller Derby Companies (Tour) require that all products that appear to be defective, with the exception of composite sticks/shafts, be returned to the dealer from whom it was originally purchased along with the original proof of purchase. Warranties do not cover normal wear and tear. If it has been determined that the product has been rendered unusable through neglect by the customer or through normal wear and tear, this or any other warranty will not cover the product. All products under warranty are subject to the dealer's inspections. For wheel warranties, please contact the manufacturer of the wheel.

    Tour
    Product Warranty Period Warranty Procedure
    Composite Sticks & Shafts 30 Days Call Tour
    Hockey Skate Boots 90 Days Call Hockey Giant
    Skate Chassis & Holders/Runners 1 Year Call Hockey Giant
    Protective Gear 90 Days Call Hockey Giant
    Goalie Protective 90 Days Call Hockey Giant


  Warrior

Warrior Warranty Info
Warrior Warranty Web Page : warrior.com/hockey/warranty

Warrior warrants to the original customer only, that its products will be free from defects in materials and workmanship during normal use. This warranty does not cover normal wear and tear. The customer's proof of purchase (the original receipt) must accompany all claims. Warrior reserves the right to repair or replace, at their discretion, any product determined to be defective. If it has been determined that the product has been rendered unusable through neglect by the customer or through normal wear and tear, this or any other warranty will not cover the product. All Warrior products must be sent directly to Warrior.

To make a return, locate your receipt, visit warrior.com/hockey/warranty and fill out the online request form. Wait for an email with an authorization number. Package the defective product with proof of purchase and write your return authorization number, clearly, on the package. You must have an RA# in order to make a return. Ship the package to:

       Warrior Hockey
       Attn: Returns
       32125 Hollingsworth
       Warren, MI 48092
       RA# - (insert your RA#)


  Winnwell

Winnwell Warranty Web Page : winnwellcleanhockey.ca/k/warranty/Warranty

Winnwell warrants to the original customer only, that its products will be free from defects in materials and workmanship during normal use. This warranty does not cover normal wear and tear. The customer's proof of purchase (the original receipt) must accompany all claims. Winnwell reserves the right to repair or replace, at their discretion, any product determined to be defective. If it has been determined that the product has been rendered unusable through neglect by the customer or through normal wear and tear, this or any other warranty will not cover the product. All Winnwell products must be sent directly to Winnwell.

To make a return, locate your receipt, visit winnwellcleanhockey.ca/k/warranty/Warranty and follow the instructions provided on the Winnwell Clean Hockey website.

    Winnwell
    Product Warranty Period Warranty Procedure
    Composite Sticks 30 Days Refer to Winnwell web site
    Blades & Wood Sticks NO WARRANTY N/A
    Protective Gear 90 Days Call Hockey Giant
    Hockey Bags 90 Days Call Hockey Giant


  Wheels

Wheel Warranty Info

All wheels are warranted against manufacturer defect. All warranties will be voided due to improper use. Inline hockey wheels are designed for a specific skating surface, which is indicated by the durometer rating of the wheel. Indoor wheels (72A - 78A Durometer) are recommended for plastic tile floors and smooth concrete only. Outdoor wheels (80A - 84A Durometer) can be used on all surfaces, but the best results will be achieved on asphalt and concrete surfaces.

Contact the manufacturer of the wheel for warranty information unless directed otherwise: