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Online Store Information
Online Store Information

FAQ's

  • Online site vs Retail Store locations?
    At Hockeygiant.com we strive to maintain a wide selection of products online for consumers to purchase at the best possible prices. We also offer customers in Anaheim CA, San Jose CA, Cherry Hill NJ, Sterling VA, Albany NY, and Bloomington MN the opportunity to shop with us in one of our Giant Superstores. However, the products listed online may not be available in-store as we utilize many warehouse locations for our website inventory. Pricing on the site may also vary from the store prices/promos. We are not able to match online prices to the stores or store prices to online prices.

  • Can I return an item I bought online to a retail store?
    We want to make the return process as convenient for you as possible. You are welcome to take an item back to a retail store for a credit or exchange. Internet returns may take 24-72 Hours to process through Retail stores. You will need to provide a copy of your Order Confirmation email. If you need a copy please contact Customer Service.

  • Can you send me a Hockeygiant.com Catalog?
    Our inventory changes on a daily basis and in order to provide you the most up to date selection we don't offer a printed catalog at this time. For an accurate view of stock and pricing please visit our website at www.Hockeygiant.com.

Contact HockeyGiant.com

There are several ways you may use to contact customer service if you can't find the answer you are looking for in our Help Section.

  • Contact us by phone: 800.633.5999 for US Customers, 760.579.4406 for International Customers.
  • Contact us by email: Customerservice@hockeygiant.com or International@hockeygiant.com
  • Contact us using Web Chat
  • Contact us by Fax: 760.692.0302
  • Our offices are open on:
    • Monday - Friday: 10AM - 8PM EST
    • Saturday: Closed
    • Sunday: Closed
Our Corporate address is:
    SportsGiant LLC
    5937 Darwin Ct Suite 105
    Carlsbad, CA 92008
The Carlsbad Corporate Office is NOT a retail store location - Please see our Hockey Giant Superstore Page for a list of retail store locations.

About HockeyGiant.com

HockeyGiant.com has become the largest online specialty retailer of hockey equipment and merchandise in the United States, carrying a very broad selection of the latest products at competitive prices, with a strong emphasis on customer service and satisfaction. HockeyGiant is a part of the Sports Giant family of companies, a multi-channel sports specialty group.

Our proud employees are dedicated to serving the needs of our customers. Sports Giant's corporate office is located in Carlsbad, CA and serves as the home to our customer service department. The majority of Sports Giant's inventory is held in the New Jersey Distribution Center which was acquired in the latter part of 2010 and became fully operational in January 2011.