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Customer Reviews
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Great service, great product, and great company, as usual. Love doing business with this company.
Paula C. Granite City, IL
Renewed my faith in online shopping! I received my order the next day! Awesome!
Jeff G. Long Beach, CA
Excellent buying experience, from customer service to tracking delivery to on-time delivery. Highly recommend this merchant!!!!
Tommy B. Malverne, NY
Return policy is great and customer service was Excellent!
Michael C. Sinking Spring, PA
One of the best on-line shopping experiences!!
Sherry P. San Dimas, CA
Customer service was excellent and informative.
Margaret M. Lake Oswego, OR
This had to be the best online shopping experience I have ever had. I don't think I will buy hockey gear anywhere else!
Bonnie M. Marysville, WA
Excellent job. I switched to you guys from your competitor, because they gave me terrible service. Thanks again.
Tyler H. Seattle, WA
Very knowledgeable staff. Good pricing and everything arrived as expected.
Stephen A. Gresham, OR
Great job! Customer service and delivery were excellent. I will order again.
Helen D. Tamarac, FL
excellent! you are super!
Kazuhiro M. Saitama, Japan
Excellent service. Would definitely order from again.
Axel K. Chandler, AZ
Best place to purchase hockey equipment, with great customer service-always very helpful people!
Renee R. Los Alamos, NM
Excellent service, Quality products with competitive pricing. I have placed approx. 10 -12 orders with HockeyGiant and will continue to do so. Thanks HockeyGiant for knowing the meaning of what customer service should really be.
Steve S. St. Louis, MO
Hockeygiant - very good service and cool prices. Ill buy from them again, :)
Lubos H. Chatham, NJ
AS USUAL IT,FANTASTIC SERVICE, THANKS
Ronald H. Aloha, OR
Good service Very happy Thanks
Rick Z. Jenison, MI
Shopping with this merchant was fantastic. Excellent customer service, prompt delivery. True to their word. I will happily purchase from this merchant again.
Michelle V. Lower Templestowe, Australia
I was very happy with the service I received from hockey giant. My order came 2 days before its due date.
Merdrith M. Brooklyn Park, MN
Site was easy to navigate. Online help was great. Very Very quick delivery, recd a day earlier than expected. Thanks!!
Stacey S. Philadelphia, PA
I ordered the wrong size skate at first, but it was so easy to contact the customer service rep and to get another pair sent out asap
Tim D. Nottingham, MD
I love this online store, quick shipping easy shopping and easy returns. Everything usually in stock and site is updated. Highly recommend this site and store to everyone. Will deal with again.
Danielle H. Brooklyn, NY
Great store. This is the 4th time I've used them and every time has been a charm. I expected my package on Friday and received it on Tuesday. Keep up the good work!!
Jose R. Parlin, NJ
I cant say enough about how great this company is. The customer service is always friendly and great to deal with. The merchandise is always a great value and high quality. I would recommend this company to anyone looking for great deals on hockey equipment.
Andrea T. Philadelphia, PA
Always a great merchant to deal with. Good prices, great discounts, and extremely fast delivery.
Kevin M. San Diego, CA
My purchase with Hockey Giant is always EXCELLENT!! Hockey Giant offers excellent service, very competitive pricing, and always delivers their products on time! Hockey Giant rates a high 10!! I will continue to order from Hockey Giant and I will also keep referring all of my fellow hockey friends.
Kevin M. Marietta, GA
I'm a coach for both in-line and ice hockey and I still play both also. I have two boys that play travel ice hockey and our local in-line hockey league which I am the director of. Between the three of us and running the in-line league, I buy alot of hockey gear. I have been buying from HockeyGiant for about 4 years now and it is by far the best place I've found to get what I need. The customer service is as good as it gets and the prices cant be beat. I tell everyone I know who has an interest in all sports about Hockey/SportsGiant and many of them have purchased products from them as well. HockeyGiant makes it affordable for everyone to buy top quality hockey gear and is simply the best source for sports equipment via the web period!
Lorenzo D. Darien, IL
I have been playing hockey for 35 years, I only use certain brands. I was hesitant to purchase hockey equipment online, but hockeygiant made it quite easy with competitive prices and a great selection of upper end equipment. It was a positive experience and I would recommend them to all my teammates.
Scott S. Chesapeake, VA
Honestly, this was the best web shopping experience Ive ever had. The only way that I could have possibly had the ordered merchandise any faster is it if jumped out of my computer. Seriously, I had the merchandise within just two or three days or placing my order (on a Sunday, no less). Everything was exactly as expected and was well packed for shipping. No question that I would gladly do business with hockeygiant.com in the future!
Marc B. New Hope, NM
We were happy with both our orders from Hockey Giant recently. We drove an hour to a sports store and they didn't have the size we needed. We came home, ordered from Hockey Giant and they had both items. Next time, well order from Hockey Giant and skip the drive.
Kelly C. Williamsburg, VA
Great experience, I have 3 boys who all play ice hockey and inline, 2 goalies and I player. i have been wanting to buy over the internet for some time but have been reluctant to do so (what if??) I have now recommended it to a lot of our hockey friends. Thanks very much shopping with ease!! I will use Hockey giant again no problems.
Jodie C. Donvale Victoria, Australia
I enjoyed shopping with Hockeygiant. They filled my order quickly and accurately without any problems. I recommend Hockey giant for their low prices and great service. Keep it up HockeyGiant!!
Jeffrey B. Concord, CA
HockeyGiant is one of the best online stores I have done business with. Their selection and prices are excellent. Shipping is very fast and reasonable. I used their online chat for some advice and found them to be very knowledgeable and very responsive.
Anthony F. Norton, MA
I been looking for hockey sticks on line, and I came across Hockey Giant.com, I got a great deal and their customer service was great. Their delivery was faster than I had expected and both hockey sticks were in excellent shape. I will be a dealing with them again.
Gary S. British Columbia, Canada
Hockey giant is the best! we have used your service a number of times and each time it is without fail - recently i tried another vendor and waited 3 weeks to find out the item was not in stock - their web site did not mention the lack of supply and they never contacted us to let us know - never again will I go to your competitor I will always go to the GIANT first for hockey supplies. thank you
Clancy M. Simsbury, CT
I have purchased many items, through the internet, for Christmas. My ordering from Sports Giant was a pleasure. It was very simple to order on line. I had a question re: a particular item so I called and my questions were answered quickly and the staff was very knowledgeable and efficient. When I placed my order it arrived in the time they said it would. I am very pleased with my purchase. Thank You!
Gina S. San Jose, CA
Hockeygiant has a very good selection of merchandise which can be purchased online and makes having to shop in the store a second choice. I purchased a pair of skates that were approximately ten percent cheaper online than they were in a major sporting goods store. Excellent prices, delivery, and service have resulted in my decision to shop from Hockey Giant whenever I need hockey equipment. Hockey Giants sizing web page takes the guess work out of having to shop online without the luxury of trying on equipment. I have saved Hockey Giant in my favorites and whenever I need to purchase sporting goods, my first stop is hockeygiant.com.
Paul K. Panama City, FL
My service rep was so helpful, it made my holiday. It was the best gift my boys received for Christmas.
Lori F. Floral Park, NY
I just wish I could rate Customer Service higher than Excellent - this is truly a great merchant to deal with in every way. The next time I purchase hockey equipment, this will be my first stop on the net. I was extremely pleased with every facet of my buying experience.
Lila C. Livonia, MI
The best experience shopping on-line ever. The support personnel were very good with sizing of the jersey I purchased and it arrived a day earlier than expected which really helped out in all the Holiday activities.
James S. Kenosha, WI
When my son or I need new gear we just go here. They have everything we need at excellent prices. We needed this gear now, for an unexpected tournament, even with this 2day shipping it was cheaper than I could buy it for locally. They keep me informed with email about where its at and when it will be here. This order was perfect, however once when I did get the wrong size there was never a question; they understand that unfitting hockey gear is beyond worthless and cheerfully helped me figure out what size I did need. We don't go anywhere else.
Tina S. Hillsdale, WY
I want to sincerely thank you for getting me started in my hockey career. I am a novice to say the least, and your personnel was very informative and patient. They made this the best online purchase I have ever made. I felt like a little kid waiting for all the stuff to arrive. You have yourself a customer for a long time.
Aneesh G. Pittsburgh, PA
This was the third purchase I have made from HockeyGiant. Each time the service and price has been the best. When I have had to contact a service rep, the rep has been knowledgeable and helpful. I highly recommend this merchant.
Bert W. Grand Rapids, MI
I recently bought some hockey equipment from hockeygiant.com . Their overall service was super. They made me feel like I was a very special customer. Not only did they have everything I wanted in the right sizes, colors and prices in stock their customer service rep. went out of his way to find one of the hockey equipt. companies that would custom make a special color (Pink) hockey gloves for my daughter . My order arrived super fast, well packed and they kept me updated through the entire process.
Louis L. Spring Hill, FL
HockeyGiants web site was easy to use to find exactly what I was looking for. I then called their customer service because I was ordering from international - very helpful, told me what I needed, took responsibility for making sure things happened (it was late in the day and the normal international person had already left) processed the order and more importantly met (beat in fact) the delivery date promised. I got emails informing me of the order processing and the delivery which were clear concise and accurate. Good job all round Thanks A satisfied UK customer (I purchased for delivery to an address in the US for collection while I was in the US on business so timeliness was essential)
Gareth G. Ashtead Surrey, United Kingdom
At 42 and not having been on hockey skates for 25 years I needed advise (too say the least) on the proper equipment. The staff at Hockey Giant was very understanding not to mention extremely knowledgeable and set me up with everything I needed at an incredibly affordable price! Shipping was right on the money and also included a tracking number for my convenience. Over all from helmet to skates I am more than satisfied and have recommended Hockey Giant to several of my friends!!!
Carlos M. Ruskin, FL
I am very impressed with Hockey Giant. I wanted to order in-line skates as Christmas gifts. On one order I asked if the skates were NOT suitable for a wider-than-average foot, would Hockey Giant let me know. I received a phone call and advice from a very helpful HG person and subsequently changed my order to a wider skate. Very pleasing.
Ruth U. Ontario, Canada
Shopping on line from Australia was just excellent, I placed the order on the Friday night (Local time) and the order was here in Sydney on the Tuesday at lunch time (local Time). Also at the time of ordering I asked for special delivery instruction, Hockeygiant phoned me on my mobile the following morning (local time). That is SERVICE and it brings the clients BACK, would I RISK any other online. PS. This was the 2nd week of DECEMBER.
Stan C. NSW, Australia
Shannon was most helpful and great to talk to...i will continue to do business with hockey giant in the future...i called back several times and each time i was treated like a king...great job...that is the way u do business....and get return hockey orders...give Shannon kudos many times...he earned it...
Rick V. Hephzieah, GA
This is the 2nd time I ordered from Hockeygiant, and it was another great experience. I am a principal in a large company where customer service is the most important ingredient for success. Hockeygiant is an excellent company to purchase from. Their web site, and phone services are outstanding. Everyone I have spoken with from Hockeygiant couldn't be any more helpful. I would recommend them to anyone looking for quality hockey merchandise. It has always been my opinion that excellence should always be acknowledged. I hope you share this review with Hockeygiant.
Raymond S. Nesconset, NY
The person on the telephone was very nice and helpful. She assured me of the product availability because I had a bad experience with another ice skating website that never notified me that it was out of stock when the website stated it was in stock. This website was quite the opposite! Additionally, I got such a great price as it was a clearance item and delivered within 2 days!!! Great website!!!!!!
Rosemary G. Los Angeles, CA
Absolutely the best on-line company I have ever done business with. I can always rely on my orders being ship shipped within 24 hours. Tracking information is immediate. This is true for roughly 10 transactions. What a great organization!
Richard B. Alpine, CA
The skates I bought were for my nephew, and to be shipped to a different address. Upon review of my order, my sister noted that I ordered the wrong size. She called hockey giant and they were able to rectify the problem before the item was shipped. She said they were extremely helpful and she was very satisfied with customer service. Thank you,
Kenneth C. Indianapolis, IN
i am very pleased with the customer service rep that i emailed with a question. that one person will be the reason i come back to hockeygiant.
John M. APO, USA
The Hockeygiant rep was friendly, courteous and helpful. Seemed to go out of his way to make my experience a good one.
Jim W. Austin, TX
I've placed multiple orders with Hockey Giant. The online checkout is easy and reliable. When I wasn't sure of a skate size, I called Hockey Giant on the phone and received super service. The person I talked to was incredibly knowledgeable, friendly and helpful.
Catherine K. Los Alamos, NM
I was very happy with the service that I had. The things that I ordered came on time and were the right size. The information on tracking the package and the e-mails that were sent help me know were my package was being sent. Thank you very much. I plan on using Hockey Giant many times over again.
Allison L. Canandaigua, NY
outstanding customer service Thank you
Joseph S. Cherry Hill, NJ
I would like to thank Hockeygiant for there wonderful customer service. I placed my order online and had difficulty making payment online, so I called and spoke with very nice lady named Robin at ext #221. She was very helpful, and Hockeygiant was running a special ,if you purchase wheels, you got free bearings, and they let me upgrade to bearings that I wanted and pay the difference. Thanks Again Hockeygiant! I will be a repeat customer!!!!
Robert B. Woodstock, GA
I was very pleased with the prompt service i received for my order, I ordered on Monday and by Thursday the goods had arrived in England which was great.
Tom H. Kettering, United Kingdom
I was very pleased with their customer service and shipping. I received my order very promptly and they were very willing to help answer my questions.
Stephanie J. Rapid City, SD
Hockey Giant was very helpful and easy to purchase from. I have no complaints. The merchandise came quickly and was easy to track.
Lori F. Scottsdale, AZ
we had a small problem with one of the inline skates and a call to Matt at hockeygiant not only fixed it for us...we decided to always buy from them....
Sharon V. Orlando, FL
The sales representative was very knowledgeable and assisted me greatly with my purchase.
Robert T. Hickory, NJ
Great staff- quick service. They handle problems immediately without inconveniencing the customer.
Gretchen M. Jersey City, NJ
good products, perfect condition, no delays, no damage. I was very pleased by the service.
Christian R. Los Angeles, CA
Once again, Hockeygiant has really come through with our purchases - keep up the good work!!!
Robert B. Manassas, VA
Good selection. Great price. I've had to return an item or two previously for size and the customer service was great.
John M. Wilmington, DE
This is the second time doing business with hockeygiant. Transaction was smooth, products arrived in good condition on time. Merchant rep was very helpful in making sure correct sizes were selected. Will definitely do business with again.
Edgar B. Spring Hill, FL
Excellent job - CS rep called store to make sure item was in stock before finalizing the order.
James M. Houston, TX
They are a good company and price match. Had an excellent time working with them. I'm looking forward to working with them again.
Clayton C. Terre Haute, IN
excellent service and quick delivery!! In time for Christmas although ordered late in the season!
William S. Northampton, PA
I love Hockey Giant. Even when I received an extra package and had to take it to UPS for them, I didn't mind at all because they are so awesome and friendly to work with and they seemed to really appreciate my cooperation....I LOVE HOCKEY GIANT and will order again and again. My family hockey players include my hubby, my 14yr old, my 10yr old and my 3yr old. I think we will be using them for a very long time!
Sandra P. Mason City, IA
Originally ordered my skates from another vendor who delayed shipment for a week over address verification, then told me the model skates Id ordered were out of stock. HockeyGiant had them at the same price, and they shipped them out by the end of the same day I ordered. Very professional, efficient company. Don't waste time with their competition: Use HockeyGiant
Marilee L. Seattle, WA
Helpful salesperson, Gear brand bag good quality/value for the 19.99 price.
Michael R. Salem, MA
It is the best hockey store on the net!
Robert F. Knoxville, TN
I've used hockey giant on many occasions and I've never had anything but terrific service!!
Mark L. San Francisco, CA
These guys have great prices which is probably the biggest plus. However, they have a great Customer Service feature with their on-line Reps. I had some sizing issues and was able to have a live chat session that answered all of my questions.
David C. Roswell, GA
Great store. great policies. great experience. So easy.
Stanley C. Rolling Hills, CA
fast service, knowledgeable sales staff. Great shopping experience.
Dave K. Aurora, CO
Fast, excellent service!
Tyler C. Mt. Zion, IL
Extremely knowledgeable and very helpful. Will not order any where else on-line!
Lori R. San Antonia, TX
I love the online support. That beat waiting on the phone.
Joey T. Wilmington, NC
Outstanding performance. Will shop with them again.
Patricia C. Lake Montezuma, AZ
Everything was as promised, good price, and good service, and great condition. Thanks
Teresa A. Bismarck, ND
The option to talk to someone before you buy is a great help! The person I talked to helped me figure out sizes and styles, I didn't have a clue. Thanks!
Laurie P. Spring Valley, CA
I have been a Hockey Giant customer for three years. They have a great selection, good prices and knowledgeable staff.
Yevteniy Y. San Diego, CA
I was very pleased with Hockey Giant, I even called the company with a few questions and they were very helpful and pleasant. I will you them again in the future!!
Anne G. Spencerport, NY
Great service. Top of the line merchandize.
Marilynn M. Greensboro, NC
THANKS FOR THE GREAT GEAR AND GREAT SERVICE!!!!
Gregory F. Selden, NY
Great what more can we say about the way we have been treated by Hockey Giant and everyone inside the place. We have been a loyal customer and have 4 boys in Hockey, in house and AA Bantam & Midget travel levels. The gear and prices have helped out as we all know Hockey aint cheap. I was pleased when you moved to Carlsbad. Hey we all would like the $99 free shipping to come back though. Keep up the good work. FIVE Star (*****) Company. We have never had a problem with an online order. Best Regards from the ...The Number 1 Hockey Family.
Charles H. Fallbrook, CA
Excellent customer service. The rep went the extra mile to assure I got the F-Pro holder I wanted instead of the other holder. This is why Hockey Giant remains my favorite merchant for hockey supplies.
Kenneth P. Lockport, NY
I regularly order hockey equipment via the internet. Hockey Giant is the best. HG has excellent clearance prices & prompt delivery. There are no hidden charges and they provide excellent customer service.
Mary L. Milwaukee, WI
Excellent service and product I am a very satisfied customer!!!!!!!! Thanks again
Heather B. Frazee, MN
Recently I had the opportunity to purchase a few items online from Hockeygiant.com, it was very easy to do business on line. I first went on line and viewed the large inventory they offer. I then made a list of the items I was looking to purchase and called their toll free phone number to speak with a customer service rep. She was very help full and gave me some good info. I asked about Hockeygiant.coms customer satisfaction with some items and she was upfront and told me complaints are very low on most items(informed customers.) So I placed my order on line feeling that I made a good connection with the rep. Thank you very much & keep up the great work. p.s. I have been in customer service both retail & wholesale for the last 32 years and know its not easy to deal with people sometimes.
Jeff H. Peoria, AZ
Special ordered 13 hockey jerseys with custom names and numbers and received them in 3 business days! Very good customer service via phone and live on-line help! A little pricey, but reasonable! Overall, very nice job!
Amy K. Eagan, MN
very satisfied with purchase and all services. Have ordered from Hockey Giant before. Will order again.
Carol W. Hephzibah, GA
Have ordered from HockeyGiant before and am always satisfied with them and the products. Used their online help this time and was pleased with their helpfulness.
James F. Niantic, CT
I have never been disappointed when ordering from HockeyGiant.com. I know I am going to receive quality service, products and pricing.
Christopher W. Binghamton, NY
A Great company!! Will definitely do business with again.
Jake F. Brainerd, MN
I have had & continue to receive excellent service from Hockey Giant. Their customer service is excellent!
Joseph B. Alexandria, VA
I am a new customer of HockeyGiant, and will certainly be a returning one. Outstanding customer service and delivery.
William M. Ramsey, MN
These guys are great. I love being able to chat with a live person on-line.
Robert K. Stow, MA
Very Good the people in Hockey Giant Know what they are talking about and doing! Easy, Smart, Best Buy
John S. Largo, FL
Great product and easy shopping. Customer service was outstanding even when we needed to change our order. We always get our order on time.
Kaye L. Burlington, WA
The service was very prompt. I will shop here again when the need arises. Good selection and price
Lawrence T. Rochester, NY
Customer service excellent they made a price adjustment on my purchase because my son did not use the 20% coupon, will continue to use this merchant and tell all our hockey friends about the excellent service!
Margaret B. Walpole, MA
I had been searching for the certified goalie helmet for my son, I called the Hockeygiant.com and they did a great job with answering all my questions and they had the helmet shipped immediately and it arrived within 3 days. Excellent experience.
Elaine T. Hawthorne, NJ
The staff are very helpful and they know what they're talking about. I would definitely use this website again.
Anne C. Marin Neuchatel, Switzerland
The online chat area where you could ask questions was very helpful because I know nothing about hockey or the equipment. The representative was very helpful and answered all of my questions and help me in purchasing the right thing. THANK YOU
Kristi Y. South Lebanon, OH
This was my second purchase from Hockey Giant and both instances were entirely satisfactory. They have always been most helpful and accommodating when searching for specific item and their pricing is very reasonable. Job well done and I will continue to shop with this firm when the occasion presents itself.
Lois F. Alberta, Canada
phenomenal customer service
Eric S. Pleasanton, CA
We had ordered the wrong size and sent an email to change the size. The email was promptly responded to and the size was corrected. Thanks to HockeyGiant for the quick turnaround time so I didn't have to return the wrong ones.
Kim M. Goose Creek, SC
When I called customer service was great!
Kyle F. Merced, CA
I had to call for a price and the person I talked to was very helpful and knowledgeable - about the products offered and shipping policies
Michael B. Smithtown, NY
It is nice that they are always there, they pick up the phone instead of you getting the endless automated menu ending in a voicemail that so many merchant use. They are super friendly and helpful.
Annette G. Wonder Lake, IL
I have ordered several times from hockeygiant and each time the service and products have been outstanding. You cant beat the prices. This is the first store I go to when I need new equipment for my kids.
Debbie G. Lake in the Hills, IL
Jaime was very informative about the Tour inline skates that I ordered. He was very knowledgeable about these skates. He also asked someone else any information that he did not know. I only wish that he stayed at the same extension, as he was tough to reach in the future. All in all, he made the purchase a great experience.
Michael P. Tonawanda, NY
HockeyGiant really bends over backwards for customer service. I am a return customer and will return again.
She' F. Duluth, GA
This was my first experience with Hockey Giant. I must say I was impressed with the knowledge and help I received from customer service. This gentleman took the time to help explain things to me regarding in line skates and told me of other wheel options that I might like to try. I really appreciated the extra efforts that my customer service person took with me. KUDOS to your company!
Sharon B. Colorado Springs, CO
I have been very happy with Hockeygiant and the merchandise. Unfortunately the hockey st